What currency are the prices do I see in the site?
All prices are in GBP or EUR.
Why has my item come in an Amazon package?
We use a fulfilment by amazon service. Your items may be delivered by amazon.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-7 days for shipping of your order
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at email@example.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged or you have had a change of mind. We give you 15 days to send it back to us for a full refund. We will provide you with a return label, once we have received the product we will refund the full amount of your original purchase.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm or contact us via our live chat. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 12 hours. No refund will be given after the 12 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship within the EU from different fulfilment centres based on your location. The average shipping time is 3-7 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to email@example.com and we will be happy to assist you in any way we can. Or contact us via out live chat.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.